Delete your account

You can delete your Pickup Window account yourself, in the app or on this website, at any time. It takes about a minute. If you can't sign in, email us and we'll do it for you.

In the Pickup Window app (customers)

1. Open the Pickup Window app and sign in.
2. Tap Account.
3. Tap Delete account, then type your password to confirm.

In the Pickup Window: Storefront app (shop owners and staff)

1. Open Pickup Window: Storefront and sign in.
2. Tap your name at the top → My account.
3. Tap Delete my account, then type your password to confirm.

Without the app

1. On any phone or computer, sign in at pickupwindow.app/app (customers) or pickupwindow.app/m (shops).
2. Follow the same steps as above.

Or email us: write to support@unifieditstrategies.com from the email address on your account, subject "Delete my account". We confirm by email and finish within 30 days.

What is deleted

• Your sign-in (email and password).
• Your profile: name, phone number, photo, saved preferences and notification settings.
• Your rewards and your customer record at every shop.
• Your place on any shop's team, and any open invitation.

What is kept, and for how long

• Orders and support messages stay in the shop's records for its accounting and tax purposes, for up to seven years — with your name, email and phone number removed. They read "Deleted customer".
• Hours worked and tips (staff) stay in the shop's payroll records, without your name, for as long as the law requires the shop to keep them.
• Card payments are Stripe's records, kept under Stripe's privacy policy. We never had your card number.
• Short-lived security logs expire on their own within 30 days.

If you own a shop

Deleting an owner's account also closes the shop, so the app sends us a deletion request instead of deleting straight away. Pickup Window support contacts you, closes the shop with you, and finishes deleting your account within 30 days.

Only want some of your data deleted?

Email support@unifieditstrategies.com from the address on your account and tell us what to remove. We reply within 30 days.

Pickup Window: TV & Counter

Counter and TV board screens don't have accounts, so there is nothing to delete. To disconnect every screen, the shop presses New code in the Storefront app.

More

What we collect and why: privacy policy. Questions: support@unifieditstrategies.com · Unified IT Strategies LLC.