Pickup WindowPrivacy policy
Pickup Window is an order-ahead service. Small food and drink businesses ("shops") use it to publish a menu and take orders; their customers use it to order and pick up. This policy explains what we collect, why, and what you can do about it. It applies to the Pickup Window apps, the website at pickupwindow.app, and the display boards and consoles shops use.
What we collect
If you're a customer:
- Account details — your name, email address and password (stored only as a one-way hash), so you can sign in and so a shop knows whose cup it is.
- Orders — what you ordered, from which shop, when, for how much, and how you chose to pay. Shops see the orders you place with them.
- Payment — handled by Stripe. Your card number goes to Stripe, never to us or to the shop. We keep only the last four digits and card brand so you can recognize a saved card.
- Rewards and preferences — stamps, your usual location and order, and whether you've turned notifications on, per shop.
- Device details — if you turn on notifications, a device token that lets us deliver them. Nothing else about your device.
If you run a shop: your account details, your shop's menu, locations, hours, branding and photos, your team's email addresses and roles, your subscription status, and — if you connect Stripe — a reference to your Stripe account (Stripe holds your banking details, not us).
Everyone: ordinary technical logs (IP address, browser type, time of request) kept briefly for security and troubleshooting. We don't run advertising trackers or sell analytics data.
Why we collect it
- To run the service: take orders, show them to the shop, tell you when they're ready, keep your rewards.
- To bill shops for their subscription and to route card payments to the right shop.
- To send messages you've asked for — order updates, and shop announcements if you opted in. You can turn these off in the app at any time.
- To keep the service secure and fix problems.
Who sees it
- The shop you order from sees your name, your order, your rewards with them, and your email so they can help with a problem. Shops don't see your orders at other shops.
- Service providers that run the platform for us: Google Firebase (hosting, sign-in and database), Stripe (payments), and an email or notification delivery service. Each only receives what it needs to do its job.
- Nobody else. We don't sell personal information and we don't share it with advertisers. We'll disclose information if the law requires it.
How long we keep it
For as long as your account is open. Delete your account from the app's Account screen (or email us) and we delete your profile and preferences within 30 days — every way to do it is at pickupwindow.app/delete-account. Order records are kept for the shop's accounting and tax purposes for up to seven years, with your name and email removed once your account is deleted.
Your choices
- See and change your details in the app's Account screen.
- Turn notifications off per shop, or for everything, in the app or in your phone's settings.
- Ask us for a copy of your data, or to delete it: support@unifieditstrategies.com.
Children
Pickup Window is for people 13 and older. We don't knowingly collect information from children under 13; if you believe we have, email us and we'll delete it.
Security
Traffic is encrypted in transit. Data is stored with Google Firebase in the United States with access controls that limit each shop to its own data. No system is perfectly secure; if we learn of a breach affecting you, we'll tell you.
Changes
If we change this policy in a meaningful way we'll post the new version here with a new effective date and, for material changes, tell you in the app.
Contact
Unified IT Strategies LLC · support@unifieditstrategies.com