Support

Email support@unifieditstrategies.com and a person will answer. Include the shop's name and, for an order, the order number.

Something wrong with an order?

The shop that made it can fix it fastest — refund, remake, or cancel. Their contact details are on their page in the app. If you can't reach them, email us and we'll step in.

Forgot your password?

On any sign-in screen, type your email and tap Forgot password? A reset link arrives within a minute or two. Check spam if it doesn't.

No internet at your spot?

Everything here needs a connection — the counter screen, the TV board, and your customers' phones (theirs use their own data). If your cart, truck or market table has no Wi-Fi, a phone hotspot is the normal answer: on the phone, Settings → Personal Hotspot (iPhone) or Settings → Network → Hotspot & tethering (Android), then join that network from the tablet, laptop or TV stick. A Fire TV Stick joins a hotspot like any Wi-Fi. A $40 prepaid LTE hotspot puck is the step up if you'd rather not tie up a phone.

Running a shop?

Sign in at pickupwindow.app/m. Rest your mouse on any button or field in the console and it explains itself. For anything else, email us.

Delete your account

Open the app → Account → Delete account, or email us from the address on the account and we'll do it within 30 days. Every way to do it, and what's kept: pickupwindow.app/delete-account.