Terms of service

These terms cover everyone who uses Pickup Window — the apps, the website at pickupwindow.app, and the boards and consoles shops use. By creating an account or placing an order you agree to them. Shops also accept a separate shop agreement inside the console when they set up; where the two differ for a shop, the shop agreement wins.

What Pickup Window is

Pickup Window is a platform. Shops publish their menu and take orders through it; customers order through it. The shop, not Pickup Window, sells you the coffee. The shop is responsible for its menu, prices, allergen information, preparation, food safety, the accuracy of its hours and locations, and for honoring orders. Pickup Window is responsible for the software.

Accounts

• You must be at least 13 to use Pickup Window, and at least 18 to run a shop.
• Keep your password private. You're responsible for what happens under your account.
• Give us a real email address — it's how we and shops reach you about orders.
• We may suspend accounts that abuse the service, other users, or shops.

Orders and payment

• An order is a request to the shop. The shop confirms it by starting to make it. Shops can decline or cancel an order — for example if an item runs out — in which case any card charge is refunded.
• Prices, upcharges and any service fee are shown before you pay.
• Card payments are processed by Stripe on behalf of the shop. Pickup Window never sees your card number. Refunds are issued by the shop; if you can't reach them, email us and we'll help.
• Pay-at-counter orders are paid when you collect them. Repeatedly not collecting orders may lead to account suspension.
• Rewards, stamps and promotions are offered by each shop, can be changed by the shop, and have no cash value.

For shops

• You're responsible for everything you publish and everything you sell, and for complying with the laws that apply to your business.
• You may only upload content you have the right to use — your own photos, your own logo.
• Customer information you receive through Pickup Window may only be used to fulfil orders and, where the customer has opted in, to send them messages about your shop. Don't sell it or share it.
• Subscription fees and per-order fees are set out in the console and in the shop agreement. Subscriptions renew monthly until cancelled; cancel any time and the shop stays active until the end of the paid period.

Acceptable use

Don't use Pickup Window to break the law, to harass anyone, to place fraudulent orders, to scrape or copy the service, or to interfere with how it runs. Don't try to access another shop's or another person's data.

Our content and yours

The Pickup Window software, design and name belong to Unified IT Strategies LLC. Your menu, photos, logo and other content stay yours; you give us permission to display them in the service so the service works.

Availability and changes

We aim to keep Pickup Window running around the clock, but we don't promise it will never be interrupted. We may change or discontinue features with reasonable notice to shops.

Disclaimers and liability

Pickup Window is provided "as is". To the extent the law allows, Unified IT Strategies LLC is not liable for indirect or consequential losses, or for the acts of shops or customers using the service. Our total liability to a shop is limited to the fees that shop paid us in the twelve months before the claim; our total liability to a customer is limited to the value of the order in question. Nothing here limits rights you have under consumer law that can't be limited by contract.

Ending things

You can delete your account at any time from the Account screen or by emailing us. We can end or suspend access for breaches of these terms. Sections that by their nature should survive (payment obligations, ownership, liability) do.

Law and disputes

These terms are governed by the laws of the State of Texas, United States. We'd rather talk than litigate — email us first.

Contact

Unified IT Strategies LLC · support@unifieditstrategies.com